by Michael Gauthier
- Hyundai is embracing mobile servicing as company struggles to meet demand.
- 150 mobile service units are expected to be operational by the end of the year.
- These will travel to owner’s homes or office to conduct minor repairs on site.
Hyundai has become the latest automaker to embrace mobile servicing. It’s designed to “enhance customer convenience and help address service capacity limitations” due to increased sales.
Following a successful pilot program, participating Hyundai dealers will begin operating specially equipped service vans that will travel to an owner’s home or workplace to repair their vehicle on site. This eliminates the need to take time out of your day to drop a car off at the dealership and Hyundai also noted it reduces service time as well.
More: Ford Combats Dealer Service Shortages With Nationwide Mobile Mechanic Fleet
That sounds like a win-win scenario, but mobile servicing will be limited to maintenance and routine repairs. This includes things such as “oil changes, tire rotations, software updates, brake pad and rotor replacements, service campaigns, and wash/detailing.” These will be completed by factory trained technicians, who use genuine Hyundai parts so customers will receive the same standard of service they would at a dealership.
Hyundai aims to have 150 mobile service units active by the end of the year. That’s a relatively small number, but it will likely grow in the coming years and Hyundai noted customers will be able to schedule mobile servicing by visiting a participating dealer’s website and making an appointment.
The Korean automaker said “dealers are making significant, long-term investments to expand capacity, improve service quality, and deliver a stronger more convenient ownership experience.” This is important as dealers have experienced growing pains thanks to record sales.
As Hyundai Motor America noted in January, they achieved their “fifth consecutive year of record annual retail sales and third straight year of record total sales.” Customers bought 901,686 vehicles in 2025, which was an 8% increase from the previous year.
That’s a big jump, but it’s more telling when you zoom out further as 2021 sales totaled 738,081 units. That means in four years, sales jumped over 22%. Those buyers need to get their vehicle serviced and this has put pressure on dealerships. However, adding mobile servicing should help to relieve some of the congestion.